With Food Evaluator managers can control their customer satisfaction and the quality of staff services.
Track how well your staff is performing its duties from the customer point of view, timely smooth out any misunderstandings, check how the ground rules of the company are followed. Understandable and comprehensive marks of every service part with show you what areas need additional training of your staff.
Listening to the customer opinions lets build a closer link between you and them, thus raising your company to the much higher quality standards. Base your development strategy on what your customers need and want to get, not what the competitors are doing. Keep all the insights in-house and become the real trendsetter in your market field.
In order for you to receive the maximal effectiveness, our service includes expert services. They create an individual survey based on the current situation and goals of your company, help to organize the correct response gathering method, set up invite messages and reminders and advice on the right interpretation of the analyzed results.
Food Evaluator is hosted inside Examinare framework, that is working according to the highest security standards for more than a decade already.
Hosting is being done mainly on the servers in Europe, but there is also a possibility to store data in USA, Russia or Singapore/Asia.
With all of our new customers we sign a “Personal Data Assistant Agreement”.
Thereby, all the information, which is stored inside your Food Evaluator account is handled and processed strictly in accordance with the guidelines of GDPR.
Food Evaluator already handles more than 35 languages and new ones are always added whenever our clients need it. Sending surveys in the native languages of the customers is able to increase the response rate and shows people that you respect their personality.
CSAT presented as a score between 1 and 5 lets to understand the overall work quality from the first sight at the results page. Thus, the manager and the authorized team members will be able to check and control every team’s role (waiters, kitchen, administration, cleaning service etc.) in the overall establishment’s success.
Customer surveys are an important part of any marketing activities. However, if you wish to control your employee satisfaction or, for example, test the new menu perception before its presentation to the public, Examinare Survey Tool, which is included into all Food Evaluator accounts, is at your service.
You can choose the preferable communication channel for contacting your customers or use them both simultaneously. The risk of double answers is excluded, because Food Evaluator automatically deactivates the parallel link after receiving respondent’s answers.
We designed the customer Registration form in a way, that its filling takes not more than 20 seconds. Thereby your working process won’t be supplemented with any significant time. Any subsequent reminders will be automatized.
Food Evaluator can be fully integrated into your administration system. If you choose this option, we will undertake its implementation for you. This way surveys can be automatically connected to the made orders and the survey sending process will be organized without any staff involvement.
All the results coming into Food Evaluator are being analyzed on the go and are instantly displayed inside the dashboard. You can filter them by date, staff shift etc. or read the individual responses. The daily reports can be delivered to you by e-mail or our Gadgets app.
A food establishment staff consists of different people and they make together a team, which represents your business. Conflicts taking place at the back, misunderstandings, ignoring of company ground rules might influence the customer service and overall impression. We do not even mention the potential difficulties of interacting with customers, who may have bad mood, negative attitude or just be interpreted in the wrong way. Proper disciplinary actions or additional training might have an effect, but when are they especially needed and justified?
Food Evaluator lets you hear the other side, the one you can’t invite to your office and interrogate. With help of corresponding questions, answers to which are collected by the system, organized and represented in the understandable way, you get the comprehensive picture of the service in your establishment. Just a few minutes payed to Food Evaluator’s daily statistics will show how happy your clients were with the service received and what staff members or areas of work do require the proper attention and improvement.
Any food establishment exists to satisfy customers’ and only customers’ needs. These are the needs of comfort, calmness and hospitaliness. However, tastes and requirements differ, staff changes. Life never stays the same and standards, which yesterday were inevitable, today are irrevocably out of date. Keeping abreast of customer satisfaction lets to control the trends and react to any changes in a timely manner.
It will not be superfluous to notice, that communication brings people together. It helps not only to understand each other better, but to also show that you care about customer’s feelings and strive to make them as pleasant as possible. Professional surveys behind Food Evaluator organized in the optimal for your food establishment way (in the point of interest or thorough email/smartphone) will provide regular evaluations of the food and drinks quality, service, cleanliness, music, overall atmosphere and so on. Having such a priceless information in your hands, you will be able to provide the customers with service they want to see and not to waste money on the aspects, that do not really matter to them.
Note that a huge advantage is that in case with using Food Evaluator you are the only owner of the customer insights and opinions. That is absolutely not the case with the standard public reviews, when anyone could use your information in their favor.
The right survey length, questions, complexity, implementation are the elements, which have a crucial impact on the reliability of the further results, their proper analysis and thus the ability to use them for the improvement of your business. Taking into account all of the above, we have included the professional services of survey experts into Food Evaluator’s service. Time is priceless and there is no sense to spend it on testing of the surveys and further countless mistakes. With help of our experts you can get the sought-for feedback in the possible quantity and quality. After the targeted interview with you they will make the plan, prepare an optimal survey and explain you how to analyze and interpret the received results in the right way.
Note that all the interviews, which are held by our survey professionals with any of your representatives and all data received from them is strictly handled according to Non-Disclosure Guidelines and NDA is signed between our parties. There is no chance that any templates used by other food establishments might be used in your exact case. Every customer is unique for us and we treat each of them accordingly.
We always take care of your clients’ feedback received with help of our solutions. All of our systems have cutting edge SSL encryption and are hosted in secure datacenters. Additionally, if you want to minimize access to the admin area of your Food Evaluator system, we can add IP blocking to your account.
When you become our customer, we sign a “Personal Data Assistant Agreement” with you and all the data stored in your account is handled according to the guidelines of GDPR. Available to read here.
You can also read about our ongoing security work here at our site for “Integrity and Security”.